🔄 Returns & Refund Policy – RollingDog USA

Last updated: August 2025

At RollingDog USA, we want you to love your paint tools. If something isn’t right, we’re here to help.

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✅ Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.

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💵 Refunds

• Once your return is received and inspected, we’ll notify you by email.
• Approved returns will be refunded to your original payment method within 5–7 business days.
• Shipping costs are non-refundable, unless the return is due to a RollingDog error (e.g., wrong or defective item).

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🔁 Exchanges

• We offer free exchanges if you received the wrong item or a defective product.
• Contact us at support@rollingdogusa.com before sending the item back so we can arrange the exchange.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure we receive your return.

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❌ Non-Returnable Items

• Used or damaged products not caused by manufacturing defects.
• Clearance or “Final Sale” items.

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📩 How to Start a Return

Email us at sales@rollingdogusa.com with your order number and reason for return. Our customer care team will provide return instructions.

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✅ Summary: 30-day returns, fast refunds, and free exchanges if we made a mistake.